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Shipping and Delivery

Shipping Costs

European Tableware offers free shipping to all continental U.S addresses every day for orders totaling $99.00 or more of merchandise. Orders to any continental U.S address totaling less than $99.00 will ship for a flat $9.95. Free shipping does not apply to Alaska and Hawaii. See "Delivery Areas" below.

Shipping Time

If you need your order by a certain date, please let us know by making on note in Comments on your order or calling us. Our inventory changes daily. In-stock items will be shipped within 48 hours and will take 3-10 days to reach you. Items that are not in stock may take 2-3 weeks to reach you. We occasionally ship direct from the manufacturer which takes 1-2 weeks. Special orders and long backorders may take 4-8 weeks. To check on availability, call us at .

Shipping Notices

We communicate by e-mail any time there will be any kind of delay in your order or if there are any other concerns. Please make sure your e-mail accepts e-mail sent from customerservice@europeantableware.com. A phone number is not required on your order but is highly recommended.

When Your Order is Charged

We communicate by e-mail any time there will be any kind of delay in your order or if there are any other concerns. Please make sure your e-mail accepts e-mail sent from customerservice@europeantableware.com. A phone number is not required on your order but is highly recommended.

Sales Tax

Only orders that are shipped to Virginia will be charged sales tax at the rate of 6.00%. There is no sales tax on orders shipped to anywhere else.

Free Local Pickup

If you live in Northern Virginia, you can pick up your order. Important: you will need to put "Local Pickup" in the Comments box upon checkout. Our local pickup site is: The UPS Store, 5501 Merchants View Square, Haymarket, VA 20169. We package your order for shipping, let you know when it is ready, and you can pick it up at your leisure. No shipping is charged. Call us at if you have questions about this option.

Shipping Notices

We communicate by e-mail any time there will be any kind of delay in your order or if there are any other concerns. Please make sure your e-mail accepts e-mail sent from customerservice@europeantableware.com. A phone number is not required on your order but is highly recommended.

Tracking Your Order

After your order has been shipped from our warehouse in Virginia, you will receive an e-mail confirmation with tracking information included. Sometimes current carrier information will take 2-3 days to appear on-line. If the tracking information doesn't work, email us at customerservice@europeantableware.com or call us at and we will help. If your product comes directly from the manufacturer, tracking information may not be available.

Shipping Methods

We will choose either USPS Priority Mail or UPS Ground, depending on your zip code and size of your order. UPS requires a street address for delivery.

Expedited Shipping

If you need your items in a hurry, call us at or email us at customerservice@europeantableware.com. We will do our best to fill your order ASAP and use an expedited shipping service. Additional charges will apply for expedited shipping.

Delivery Areas and Delivery Charges

Continental US:
European Tableware offers free shipping to all continental U.S addresses every day for orders totaling $99.00 or more of merchandise. Orders to any continental U.S address totaling less than $99.00 will ship for a flat $9.95.
Alaska and Hawaii:
European Tableware will ship to Alaska and Hawaii upon request. Please e-mail us at customerservice@europeantableware.com for a shipping quote prior to ordering.
International Shipments:
European Tableware will ship internationally upon request. Please e-mail us at customerservice@europeantableware.com for a shipping quote prior to ordering.

Returns Policy

Didn't Like or Didn't Want

You may return this product in original condition with the original packaging within 30 days of receiving it. When sending items back, enclose this packing slip (or a copy) with reason for return noted on the front. Refunds will include the price of the item(s) and any tax LESS the actual outbound shipping costs incurred by European Tableware (or the flat $9.95 shipping fee, whichever is greater). A 20% restocking fee may apply if items are not returned in original condition.

Want a Different Item

If you would like a different item than you received, please place another order. You will pay shipping if it applies. Then return the item that you do not want in the original condition, enclosing this packing slip (or a copy) with reason for return noted on the front. You do not have to wait for us to receive the original item before placing the new order. Once we receive the returned item, the refund will include the price of the item(s) and any taxes LESS the actual outbound shipping costs incurred by European Tableware (or the flat $9.95 shipping fee, whichever is greater).

Exchanges

We do not do exchanges per se. You will have to pay shipping back to us and shipping for the new item. Please see "Want a Different Item" (above).

Defective Merchandise/Breakage

When Shipping a Return: Address, Tracking

Use our address at the bottom front of the invoice as a mailing label if you wish. Or, address your package to: European Tableware, Attn: Returns, 4117 Padgett Drive, Haymarket, VA 20169. Please use a shipping service that includes a tracking number. We cannot refund you for items that are never received by us.

Holiday Returns Policy

We understand that many customers like to order holiday gifts early, so we have extended our returns period for the holidays. Items shipped between November 1, 2016 and December 31, 2016 may be returned until January 31, 2017 for a full refund, subject to our other returns restrictions.

Partial Refunds

Partial refunds will be issued for the following items:

Return/Refund Status

We inspect returns very carefully. Please note that it takes us 3 to 5 business days to process returns once they arrive. If you have created an account, you can view completed returns and refunds by visiting My Account.

Questions?

Call us at or e-mail us at customerservice@europeantableware.com.